Refund policy

Last updated: October 14, 2026

We want you to love your rug at home. If it isn't right, you have 30 days from delivery to return it.

Eligibility

The rug must be unused, clean, free of stains, odors and pet hair, and in its original condition.
It must be rolled (never folded), pile facing inward, and protected for transport, ideally in its original packaging.
Rugs that have been used, washed, cut, altered or damaged after delivery cannot be returned.

How to start a return

Email us at hello@paris-bagdad.com within 30 days of delivery with your order number and the reason for the return.
We reply with the return address and packing instructions. Items sent back without first contacting us cannot be accepted.
Ship the rug with a tracked service and keep your tracking number.

Return shipping

Return shipping costs are the customer's responsibility, unless the rug arrived damaged, defective or incorrect.

Refunds

Once your return is received and inspected, we notify you and issue the refund to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it. Original shipping was free, so nothing is deducted for it.

Exchanges

To exchange a rug for another design or size, return the original following the steps above and place a new order. We refund the first rug as soon as it is back with us.

Damaged, defective or incorrect items

Please inspect your rug on delivery. If it arrives damaged, defective or isn't the item you ordered, contact us within 7 days of delivery at hello@paris-bagdad.com with your order number and photos. We will send a replacement or refund you in full, at no cost to you.